Privacy Policy

About Inspire Telecom

Inspire Telecom Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, broadband health check quiz, contact forms, contract renewal reminder pages, and any other pages or services we create in the future.

Our Broadband Health Check Quiz

Our broadband health check quiz is designed to help you understand your current broadband setup and identify potential improvements. The quiz asks questions about your internet usage, current provider, and connectivity issues to provide personalised recommendations.

Other Services and Pages

We may offer other pages and services such as contact forms, callback requests, contract renewal reminders, and appointment booking. This policy applies to all of those interactions.

Information We Collect

When you use our website, quiz, or forms, we may collect the following personal information:

• Name: Your full name to personalise your experience and results
• Email address: To send you results, reminders, and communications
• Mobile number: To contact you about your broadband assessment and options
• Address and postcode: To check availability and provide accurate recommendations
• Current provider and contract details: To understand your situation and timing
• Contract end date: So we can contact you closer to renewal
• Quiz responses: Your answers to our broadband health check questions
• Service preferences: Such as connection type and products of interest

How We Use Your Information

We use the information we collect to:

• Generate personalised broadband health check results
• Provide you with relevant broadband recommendations
• Contact you about potential broadband solutions and offers
• Improve our services and user experience
• Send you follow-up communications about your broadband needs
• Contact you near your contract end date if you request a reminder

Our Lawful Basis for Processing

We process your personal information on one or more of the following lawful bases:

• Consent: Where you actively opt in, such as a contract renewal reminder
• Legitimate interests: To respond to enquiries, provide results, and improve services
• Contract: To provide services you request or agree to receive

Marketing and Contact Preferences

We only contact you where we have a lawful basis to do so. If you give explicit consent, we will contact you near your contract end date to discuss your broadband options. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Help us deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Data Security and Storage

We take the security of your personal information seriously:

• All data is encrypted during transmission using SSL/TLS protocols
• Personal information is stored securely on our servers
• We implement appropriate technical and organisational measures to protect your data
• Access to your personal information is restricted to authorised personnel only
• We regularly review and update our security practices

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. We will delete or anonymise your personal information when it is no longer needed, unless we are required to retain it for legal or regulatory purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to our processing of your personal information

Third-Party Services

We may use third-party services to help us provide our services, such as:

• Email service providers for sending communications
• Analytics services to understand website usage
• Customer relationship management systems

These third parties are contractually obligated to protect your personal information and use it only for the purposes we specify.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: